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Terms & Conditions


These Terms do not apply if you deal as a Consumer.


In these Terms of Sale, the following meanings shall apply:

“We” and “Us” means Duquemin & Ozanne (C.I) limited, Company registration No. 71487 whose registered office is Ocean Yard, Longue Hougue, Bulwer Avenue, St Sampsons GY2 4LE.

“You” means the person seeking to purchase Goods from Us.

“The Goods” means the goods or when the context permits services to be supplied by Us.

“Company Signatory” means a person authorised by Us.

“The Terms” means the terms set out in this documents and any special terms agreed in writing between a Company 

Signatory and You.

“The Contract” means the contract for the supply of Goods incorporating these Terms.

“Consumer” means any natural person acting for purposes if outside their trade, business or profession.

“The Defect” means the condition and/or any attribute of the Goods and/or any other circumstances which, but for the 

effect of these Terms would have entitled You to damages.


2.1 All orders are accepted by Us only under these Terms and they may not be altered – other than with the written agreement 

of a Company Signatory. Any contrary or additional terms, unless so agreed, are excluded.

2.2 Quotations are invitations to treat only.

2.3 Orders may be cancelled only with the agreement of a Company Signatory and You will indemnify Us against all costs, 

claims, losses or expenses incurred as a result of that cancellation.

2.4 You shall be responsible to Us for ensuring the accuracy of the terms of any order including any applicable design drawing 

or specification provided to Us by You and for giving Us any necessary information relating to the Goods within a sufficient 

time to enable Us to perform the Contract in accordance with its Terms.

2.5 2.5.1 It is your responsibility to be fully conversant with the nature and performance of the Goods, including any harmful 

or hazardous effects their use may have.

2.5.2 Without prejudice to Clause 2.5.4 of these Terms while We take every precaution in the preparation of our 

catalogues, technical circulars, price lists and other literature, these documents are for your general guidance 

only and statements included in these documents (in the absence of fraud on our part) shall not constitute 

representations by Us and We shall not be bound by them.

2.5.3 If You require advice (including Health and Safety information) in relation to the Goods, a specific request for advice 

should be made and any advice given in writing by a Company Signatory in response to such a request shall amount 

to a representation and We shall be liable accordingly.

2.5.4 We shall not be liable in respect of any misrepresentation made by US our employees or agents to You your 

employees or agents as to the condition of the Goods, their fitness for any purpose or as to quantity or 

measurements, unless the representation is:- made or confirmed in writing by a Company Signatory; and/or fraudulent.

2.5.5 For the avoidance of doubt, our liability for damages for misinterpretation (other than fraudulent) is excluded or 

limited by Clause 8 of these Terms.


3.1 The Price of the Goods shall be that prevailing at the date of delivery of the Goods. 

3.2 Prices listed or quoted are based on costs prevailing at the time when they are given or agreed. We shall be entitled 

to adjust the price of the Goods as at the time of delivery by such amount as may be necessary to cover any increase 

sustained by Us after the date of acceptance of your order and any direct or indirect costs of making, obtaining, handling, 

or supplying the Goods.

3.3 Prices listed or quoted are applicable to the quantity specified and on the information provided by You at the time of order. 

In the event of orders being placed for lesser quantities, or if there is any change in specifications, delivery dates, or delay 

is caused by your instructions or lack of instructions, we shall be entitled to adjust the price of the Goods as ordered to 

take account of the variations.

3.4 We shall have the option of supplying any Goods ordered by You in imperial measurements in the nearest equivalent metric 

measurements and the Goods may be charged in metric measure allowing for conversions.


4.1 Unless the sale is for cash, or other credit terms have been agreed in writing with a Company Signatory, all accounts are 

due for payment on the last day of the month, following the month in which the Goods are delivered.

4.2 We will accept payment of accounts by Credit Card subject to any regulations applicable in Guernsey from time to time.

4.3 Late payments will incur interest at the rate of 8% per annum above the base rate of the Bank Of England; in force from time 

to time from the due date until the date of payment after, as well as before, judgement.

4.4 Credit facilities may be withdrawn or reduced at any time at our sole discretion.

4.5 Even if We have previously agreed to give You credit, We reserve the right to refuse to execute any order or contract if 

the arrangements for payment or your credit rating is not satisfactory to Us. In our discretion We may require security 

satisfactory to Us or payment for each consignment when it is available and before it is despatched in which case delivery 

will not be effected until We are in receipt of security or cleared funds as requested by Us.

4.6 In the case of short delivery, You will remain liable to pay the full invoice price of all Goods delivered or available for 


4.7 You may not withhold payment of any invoice or other amount due to Us by reason of any right of set off or counterclaim, 

which You may have, or allege to have, for any reason whatever.

4.8 We shall be entitled at all times to set off any debt or claim of whatever nature which We may have against You against any 

sums due from Us to You.


5.1 Delivery will be affected when the Goods leave our premises whether carried by Us or an independent carrier, or the 

premises of our suppliers when the Goods are delivered direct from suppliers.

5.2 Delivery dates are given in good faith but are estimates only.

5.3 Time for delivery shall not be of the essence of the Contract.

5.4 For the avoidance of doubt, and without detracting from any other provisions of these Terms, We shall not be liable for 

any damages whatsoever whether direct or indirect (including for the avoidance of doubt of any liability to any third 

party) resulting from any delay in delivery of the Goods, or failure to deliver the goods in a reasonable time – whether 

such delay or failure is caused by our negligence or otherwise howsoever.

5.5 We reserve the right to make delivery by instalments and tender a separate invoice in respect of each instalment. Our failure 

to deliver any one or more instalments, or any claim by You in respect of any one or more instalments, shall not entitle You 

to treat the Contract as a whole as repudiated.

5.6 The price agreed includes our normal delivery charges but we may make an additional charge if We incur further costs or 

expense such as (but not limited to): i) those caused by delivery of less than a full load, ii) complying with your request for 

delivery outside our normal delivery pattern or trading by instalments, iii) orders of small value which are not economical 

for Us to deliver free.

5.7 You must provide the necessary labour for unloading the Goods – and unloading is to be completed with reasonable speed. 

If our delivery vehicle is kept waiting for an unreasonable time, or is obliged to return without completing delivery, or if We 

provide additional staff to unload Goods, an additional charge will be made.

5.8 You may collect Goods from Us during our trading hours. If they are not collected within 14 days from when We notify You 

that they are available, a storage charge will be payable before Goods are released.

5.9 If You fail to take delivery, accept or collect the Goods within the agreed time, in our discretion, We may make an additional 

charge, invoice You for the Goods, or treat the contract as repudiated and, in any case, recover our losses from You.

5.10 If You collect Goods from Us, You are solely responsible for the size weight and positioning of the load on the vehicle and 

shall, indemnify Us in respect of all costs claims losses or expenses We may incur as a result of your collecting the Goods, 

including any resulting from our negligence.

5.11 If the Goods are to be deposited other than on your private premises, You shall be responsible for compliance with all 

regulations, and for all steps which need to be taken for the protection at all times of persons or property.

5.12 We shall make a charge for packaging, including crate cases and pallets, which shall be credited if the crate cases or pallets 

are returned – carriage paid – in good condition and within seven days of delivery. Polythene sacks are not returnable.

5.13 You will indemnify Us in respect of all costs claims losses or expenses We may incur as a result of delivery in accordance 

with your instructions. This indemnity will be reduced in proportion to the extent that such costs claims or expenses are 

due to our negligence.


6.1 You shall inspect the Goods at the place and time of unloading or collection, but nothing in these Terms shall require You 

to break packaging and/or unpack Goods which are intended to be stored before use.

6.2 6.2.1 You must advise Us by telephone immediately and give Us written notice within three working days of unloading 

of any claim for short delivery.

6.2.2 If You do not give Us that notice within that time, the Goods will be deemed to have been delivered in the quantities 

shown in the delivery documents.

6.2.3 You shall not be entitled, and irrevocably and unconditionally waive any rights to reject the Goods or claim any 

damages whatsoever, for short delivery howsoever caused.

6.2.4 Our liability for short delivery is limited to making good the shortage.

6.3 6.3.1 Where it is, or would have been, apparent on a reasonable inspection that the Goods are not in conformity with the 

Contract or (where the Contract is a contract for sale by sample) that the bulk does not compare with the sample, 

You must advise Us by telephone immediately, and give Us written notice within three working days of inspection.

6.3.2 If You fail to give Us that notice within that time, the Goods will be deemed to have been accepted and You shall not 

be entitled, and irrevocably and unconditionally waive any rights to reject the Goods.

6.3.3 If You fail to give Us that notice within that time, Clause 8 shall have effect.


7.1 Risk in the Goods shall pass to You when the Goods are delivered.

7.2 The property in the Goods shall remain with Us until You pay all sums due to Us, whether in respect of this Contract or 


7.3 Until title passes:

7.3.1 You shall hold the Goods as our fiduciary agent and bailee.

7.3.2 The Goods shall be stored separately from any other goods and You shall not interfere with any identification marks, 

labels, batch numbers or serial numbers on the Goods.

7.3.3 We agree that You may use, or agree to sell the Goods as principle and not as agents in the ordinary cause of 

your business subject to the express condition that at our direction, the entire proceeds of any sale or insurance 

proceeds received in respect of the Goods are held in trust for Us and not mixed with any other monies, or paid into 

an overdrawn bank account and, it shall, at times, be identifiable as our money

7.4 We shall be entitled, at any time, to recover any or all of the Goods in your possession to which we have title for that 

purpose, We our employees or agents may, with such transport as is necessary, enter upon any premises occupied by You, 

or to which You have access and where the Goods may be, or are believed to be, situated.


8.1 Nothing in these Terms shall exclude or restrict our liability for death or personal injury resulting from our personal 

negligence or our liability for fraudulent misrepresentation.

8.2 Subject to Clause 8.1 of these Terms, We shall not be liable by reason of any misrepresentation (unless fraudulent) or 

any breach of warranty condition or other term express or implied or any breach of duty (common law or statutory) or 

negligence for any damages whatsoever. Instead of liability in damages, We undertake liability under Clause 8.3 below.

8.3 Where but for the effect of Clause 8.2 of these Terms You would have been entitled to damages against Us, We shall not 

be liable to pay damages but subject to the conditions set out in Clause 8.4 below shall at our sole discretion, either repair 

the Goods at our own expense, or supply replacement Goods free of charge or refund all (or where appropriate part) of the 

price of the relevant Goods.

8.4 We shall not be liable under Clause 8.3:

8.4.1 if the Defect arises from wear and tear.

8.4.2 if the Defect arises from wilful damage, negligence, abnormal working conditions, misuse, alteration or repair of the 

Goods, failure to follow British Standard or industry instructions relevant to the Goods, or storage of the Goods in 

unsuitable conditions (but this sub-clause shall not apply to any act or omission on our part).

8.4.3 unless after discovery of the Defect We are given a reasonable opportunity to inspect the Goods before they are 

used, or in any way interfered with. For the avoidance of doubt, We acknowledge that the costs of suspending 

works are relevant to the determination of what is reasonable opportunity and this sub-clause shall not apply to any 

works affecting the Goods, which it may be reasonably necessary to carry out in the interests of safety and/or as 

emergency measures;

8.4.4 if the Defect would have been apparent on a reasonable inspection under Clause 6.1 of these Terms at the time 

of unloading, unless You advise Us by telephone immediately and written notice of any claim is given to Us 

within three working days of the time of unloading, or in any other case.

8.4.5 the Defect is discovered within four months from the date of delivery and We are given written notice of the Defect 

within three working days of it being discovered.

8.5 If the Goods are not manufactured by Us, or have been processed or milled by a third party – whether or not at your request 

– our liability, in respect of any defect in workmanship or materials of the Goods, will be limited to such rights against the 

manufacture or the third party as We may have in respect of those Goods.

8.6 If the Goods are manufactured, processed or milled by Us to the design quantity measurement or specification of You or 

your agents then:-

8.6.1 Subject to Clause 8.1 of these Terms, We shall not be under any liability for damages whatsoever. Or under Clause 

8.3 of these Terms as the case may be except in the event of: fraudulent misrepresentation; misrepresentation where the representation was made or confirmed in writing by a Company Signatory; non-compliance with such design quantity measurement or specification; breach of a written warranty signed by a Company Signatory that the Goods are fit tor that purpose; or a claim maintainable against Us pursuant to Clause 8.1 of these Terms.

8.6.2 You will unconditionally, fully and effectively indemnify Us against all loss damages costs on an indemnity basis and 

expenses awarded against, or incurred, by Us in connection with, or paid, or agreed to be paid, by Us in settlement 

of any claim for infringement of any patents, copyright design, trademark, or any other industrial or intellectual 

property rights of any other person.

8.6.3 You will further unconditionally, fully and effectively indemnify Us against all loss damages costs on an indemnity 

basis and expenses awarded against, or incurred by Us in connection with, or paid, or agreed to be paid, by Us in 

settlement of any other claim from any such manufacturing processing or milling, including – but not limited to 

– any Defect in the Goods. This indemnity will be reduced in proportion to the extent that such loss damage costs 

and expenses are due to our negligence.

8.7 You will unconditionally, fully and effectively, indemnify Us against all loss damages costs on an indemnity basis and 

expenses awarded against, or incurred by Us in connection with, or paid, or agreed to be paid by Us in settlement of any 

claim by any third party arising from the supply or use of the Goods. This indemnity will be reduced in proportion to the 

extent that such loss damage costs and expenses are due to our negligence.

8.8 Without prejudice to any other provisions in these Terms, in any event, our total liability for any one claim, or for the 

total of all claims arising from any one act of default on our part (whether arising from our negligence or otherwise), 

shall not exceed the purchase price of the goods – the subject matter of any claim.


9.1 For the purposes of this clause, (a) “Data Protection Laws” means any laws and regulations relating to the use or processing of 

personal data including: (i) the Data Protection (Bailiwick of Guernsey) Law 2017, as updated, amended or replaced from time to time, and 

(where applicable) (ii) EU Regulation 2016/679 “GDPR” and any applicable legislation implementing or made pursuant to EU Directive 

2002/58/EC (as amended by 2009/136/EC) the “Privacy Directive”, and (where applicable) (iii) any laws or regulations ratifying, 

implementing, adopting, supplementing or replacing the GDPR and/or the Privacy Directive; in each case, as updated, amended or 

replaced from time to time; and (b) the terms “Data Subject”, “Personal Data”, “processing”, “processor” and “controller” shall have the 

meanings set out in the Data Protection (Bailiwick of Guernsey) Law 2017 (or (where applicable) the meanings set out in the GDPR.

9.2 Each party shall comply with the provisions and obligations imposed on it by the Data Protection Laws when processing 

Personal Data in connection with these Terms.  Such processing shall continue for so long as these Terms is in force and shall be in respect 

of the following:

9.2.1 Categories of data:  Contacts within each of the parties and the ultimate customer details;

9.2.2 Types of personal data: names, addresses, email addresses, telephone numbers and other contact details;

9.2.3 Purpose and nature of processing: (i) manage the Contracts between the parties including ordering, fulfilment and billing and 

(ii) fulfilment of such Contracts by delivering goods to the ultimate customer on behalf of the Customer

9.3 To the extent that a party processes any Personal Data on behalf of the other party, the processing party shall: (a) comply with 

the provisions and obligations imposed on a processor by the Data Protection Laws, including the stipulations set out in Article 35 of the 

Data Protection (Bailiwick of Guernsey) Law 2017 (or (if applicable) Article 28 of the GDPR), and the reference to “written instructions” or 

to “documented instructions” shall include the provisions of these Terms; and (b) not disclose any Personal Data to any Data Subject or to 

a third party other than at the written request of the other party or as expressly provided for in these Terms.

9.4 You agree that we may engage third party providers including any advisers, contractors, or auditors to Process Personal Data 

(“Sub-Processors”). We shall ensure that our contract with each Sub-Processor shall impose obligations in relation to the Processing of 

Personal Data on the Sub-Processor that are materially equivalent to the obligations to which we are subject to under these Terms in 

relation to the Processing of Personal Data.

9.5 If either party receives any complaint, notice or communication which relates to the processing of Personal Data by the other 

party or to either party’s compliance with the Data Protection Laws, or if any Personal Data processed in connection with these Terms is 

subject to a personal data breach (as defined in the Data Protection (Bailiwick of Guernsey) Law 2017 (or (if applicable) as defined in the 

GDPR)), it shall immediately notify the other party and provide the other party with reasonable co-operation and assistance in relation to 

any such complaint, notice, communication or personal data breach.


10.1 “Insolvent” means You suspend, or threaten to suspend, payment of Your debts (whether principal or interest) or are deemed to be 

unable to pay Your debts as they fall due within the meaning of the Companies (Guernsey) Law, 2008, as amended or become bankrupt 

(or equivalent – such as désastre, saisie or renunciation) as well as any other state of bankruptcy under the laws of any relevant jurisdiction

10.1.2 have an application to appoint an administrator made or a notice of intention to appoint an administrator filed or an 

administrator is appointed in respect of it or all or any part of Your assets. 

10.1.3 call a meeting, give a notice, pass a resolution or file a petition, or an order is made, in connection with a winding up (save for 

the sole purpose of a solvent voluntary reconstruction or amalgamation). 

10.1.4 have a receiver or administrative receiver appointed over all or any part of Your assets or a person becomes entitled to appoint 

a receiver or administrative receiver over such assets.

10.1.5 take any steps in connection with proposing a company voluntary arrangement or a company voluntary arrangement is passed 

in relation to You, or You commence negotiations with all or any of Your creditors with a view to rescheduling any of Your debts. 

10.1.6 have any steps taken by a secured lender to obtain possession of the property on which it has security or otherwise to enforce 

its security. 

10.1.7 have any distress, execution or sequestration or other such process levied or enforced on any of Your assets which is not 

discharged within five (5) working days of it being levied.

10.1.8 are the subject of a notice to strike off the register at the Guernsey Registry and/or Guernsey Financial Services Commission.

10.1.9 have any proceeding taken, with respect to it in any jurisdiction to which You are subject, or any event happens in such 

jurisdiction that has an effect equivalent or similar to any of the events in 10.1.1 to 10.1.8 above; or

10.1.10 cease, or appear to cease or are threatening to cease, to carry on all or a substantial part of Your business in or outside of 


10.2 If you fail to pay the price for any Goods on the due date or fail to pay any sum due to Us under any contract on the due date 

or You become insolvent or if You are a Limited Company or partnership and there is a material change in your constitution 

or You commit a material breach of this Contract and fail to remedy that breach, all sums outstanding between You and Us 

shall become immediately payable, and We shall be entitled to do any one or more of the following (without prejudice to 

any other right or remedy We may have):

10.2.1 require payment in cleared funds in advance of further deliveries;

10.2.2 cancel or suspend any further deliveries to You under any contract without liability on our part;

10.2.3 without prejudice to the generality of Clause 7 of these Terms exercise any of our rights pursuant to that clause.

10.3 If We reasonably incur third party costs, such as tracing or debt collection agency costs, or seek to take legal proceedings 

to enforce our rights as a result of your breach of this Contract – including but not limited to – recovery of any sums due, 

You will reimburse Us such reasonable agency costs or legal costs incurred on an indemnity basis.


11.1 This Contract shall be governed and interpreted according to the Law of Guernsey and You agree to submit to the 

non-exclusive jurisdiction of the Guernsey courts.

11.2 We shall not be liable for any delay or failure to perform any of our obligations in relation to the Goods due to any cause 

beyond our reasonable control, including industrial action.

11.3 The waiver by Us of any breach or default of these Terms shall not be construed as a continued waiver of that breach, nor 

as a waiver of any subsequent breach of the same, or any other provision.

11.4 If any clause or sub-clause of these Terms is held by a competent authority to be invalid or unenforceable, the validity of 

the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.

11.5 We may assign novate, or sub contract all or part of this Contract and You shall be deemed to consent to any novation. This 

Contract is personal to You and it may not be assigned.

11.6 Nothing in this Contract is intended to, or will grant any right, to any third party to enforce any terms of this Contract, be it 

express or implied.


12.1 You shall ensure that in any dealings with the Us, neither You nor your employees or agents shall commit any offence under the 

United Kingdom Bribery Act 2010 and the Prevention of Corruption (Bailiwick of Guernsey) Law, 2003(together, “the Acts”) including not 

engaging in any activity, practice or conduct which would constitute an offence under the Acts, or any of them. You shall inform Us 

immediately You become aware of any actions between the parties that could constitute an offence under the Acts, or any of them.

12.2 It is our and our group’s policy to comply with all applicable sanctions and legal requirements for the import and export of goods, 

technology and services. We are committed to ensuring compliance with all regulatory and licensing requirements relating to international 

trade. We do not permit the supply of any of our goods to any individuals, companies or organisations that are subject to any trade, 

economic or financial sanctions, embargoes or similar restrictive measures administered, enacted or enforced by the UK, EU, UN or USA 

(“Sanctioned Entities”). By entering into this Contract you agree not to re-sell or otherwise transfer the Goods, either directly or indirectly, 

to any Sanctioned Entities.


13.1 You shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of 

destination and for the payment of any duties on them.

13.2 You shall be liable for and shall indemnify and hold us harmless from any and all liability, loss, claims, damages and costs, which we 

may sustain or incur, arising out of or in any way connected with your failure to comply with Clauses 13.1 and/or 12.2.


14.1 Where the order provides for deliveries during a specified period or before the expiration of a specified date (“Deferred 

Deliveries”), You shall be obliged to accept the Deferred Deliveries within such period or before such date. 

14.2 If no period or date has been agreed in respect of any Deferred Deliveries, You shall be obliged to accept the deliveries within a 

reasonable period following the order.  We may at any time give to You not less than seven days’ notice in writing requiring You to accept 

delivery on a specific date and if You decline to accept delivery on such date, We may treat the outstanding order as cancelled and the 

provisions of Clause 14.3 of these Terms shall apply.

14.3 Where an order has been cancelled by You, or where We treat the order as cancelled in accordance with Clauses 2.3, 14.1 or 14.2 of 

these Terms, We may:

14.3.1 dispose of the Goods comprised in the order without prejudice to the right of Us to claim against You for the full value of the Goods 

that may remain to be supplied at the date of such cancellation; and

14.3.2 charge You an amount equal to 10 per cent of the invoice value of the Goods that have been cancelled or treated as cancelled 

under these Terms (on account of handling, storage and other costs).

14.4 If You shall give notice in accordance with Clause 6.3.1 of these Terms, unless You shall have rejected delivery of the Goods at the 

time of delivery, You shall be responsible to Us for the safe custody of those Goods until We shall have inspected the Goods and had the 

Goods redelivered to Us. You shall maintain the Goods in the condition in which they were delivered and any use by You of the Goods shall 

operate as an acceptance by You of the Goods.

14.5 In relation to purpose, and subject always to Clauses 14.6 and 14.7 of these Terms, any recommendation or suggestion relating to the 

use of the Goods supplied by Us is given in good faith and it is for You to satisfy Yourself of the suitability of the Goods for Your own 

particular purpose and You shall be deemed to have so satisfied Yourself on giving the order for the Goods.

14.6 In all cases where We undertake design or layout work or advice to customers, all drawings, specifications, descriptive matter and 

dimensions are to be treated as approximate only.  All drawings and details given by Us to secure the sale of our materials for a particular 

contract remain Our property and may not be used by anyone without Our written permission.

14.7 All figures given in relation to performances are based on experience but no liability for failure to obtain any specified performance 

will be accepted by Us.  You are responsible for the capacity and performance of the Goods as ordered being sufficient and suitable for 

this purpose and We accept no responsibility in this regard.

Contact Us:


Duquemin & Ozanne,
Ocean Yard, Longue Hougue,
Bulwer Avenue, St Sampson,
Guernsey GY2 4LE



Opening Times


FRIDAY: 7:30am-4pm

8:30am-12pm (Plumbing Counter)
8:30am-4pm (Showroom)