1.1. Duquemin & Ozanne (Channel Islands) Limited takes your privacy very seriously and has put in place a global privacy policy. The Duquemin & Ozanne (Channel Islands) Limited Privacy Policy governs the use of your data by all Duquemin & Ozanne (Channel Islands) Limited companies and ensures that they manage your personal data with appropriate care. This Privacy Statement is supplemental to the Duquemin & Ozanne (Channel Islands) Limited Privacy Policy and sets out details of how, when and why your personal data is collected and processed by or on behalf of Duquemin & Ozanne (Channel Islands) Limited (“D&O(CI)LTD”).
1.2. This Privacy Statement was last updated on 02/07/2024.
1.3. We may review this Privacy Statement from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this Privacy Statement whenever you visit our website.
1.4. If you have any questions about how we collect, store and use your personal information, or if you have any other privacy-related questions, please contact our Privacy Correspondent, Martyn Duquemin, by email at martyn@doci.gg.
2.1. In this Privacy Statement the terms (“we”, “us”, “our”) refers to D&O(CI)LTD and for the purposes of the General Data Protection Regulation D&O(CI)LTD is the data controller (“Data Controller”) of the data we hold on you. The registered office of D&O(CI)LTD is Ocean Drive, Longue Hougue, St. Sampsons, Guernsey, GY2 4LE.
2.2. A “data controller” is an organisation that decides why and how your personal information is processed.
We may collect and process the following information about you:
3.1. Personal information you give to us: this is information about you that you give to us:
3.2. Personal information we collect about you: we may collect the following information:
3.3. Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business which may include our group companies or other third party companies. We will tell you when we obtain information about you from third party companies.
4.1. The types of data we may hold relating to you are as follows:
4.2. Some of the personal information that we collect about you, or which you provide to us about you, may be “special categories of personal data”. Special categories of personal data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data for identification purposes.
Why we use your personal information
We use the information we hold on you for the following purposes:
The legal basis for our uses of your personal information
Legitimate interests
Our legitimate interests are:
Type of processing
The personal information you provide may be processed when it is necessary in order for us to:
to meet national security or law enforcement requirements or to prevent illegal activity;
to identify you when you contact us;
to verify the accuracy of data we hold about you.
Where we are under a duty to disclose or share your personal information in order to comply with a request from government or law enforcement officials.
Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this Privacy Statement. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
when you browse our website, we will use cookies to identify visitor traffic and behaviour;
contacting you with marketing information about our goods and services and those of our group companies.
6.1. We may share your personal information with other Companies within the Duquemin & Ozanne (Channel Islands) Limited where it is in our legitimate interests to do so. For example, it is in our legitimate interests to provide you with offers relevant to you or your business.
6.2. If you ask us not to contact you in future, we will take this as an instruction not to do so and will amend our records accordingly.
6.3. We will also share your personal information to third parties in the following circumstances:
6.4. We work closely with various third parties to bring you a range of products and services which are complementary to those which we provide. Any third parties with whom we share your personal information are limited in their ability to use your personal information: they are not entitled to use your personal information for any purpose other than to provide services to us and/or to you. For example, we may share your details with a manufacturer for warranty purposes. We will always ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with our practices and with applicable laws.
6.5. International Transfers
6.5.1. The personal information we use may be stored or accessed by our staff, other members of the Duquemin & Ozanne (Channel Islands) Limited, or third-party data processors for the purposes listed above, the provision of services to you, or the processing of transactions with you.
6.5.2. Wherever data is transferred or made available outside of the EEA, we undertake due diligence on the entity accessing or receiving your data to ensure that they have put in place appropriate technical and organisational measures to protect and secure your data. We also put in place contractual safeguards in accordance with our obligations under the GDPR. These contractual safeguards limit their ability to use your personal information so that it can be used solely to provide services to us and/or to you and not otherwise.
7.1. We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information will depend on the purposes for which we collect and use it, or as required to comply with applicable laws, or to establish, exercise or defend our legal rights.
7.2. Further information on the length of time during which we retain your personal information can be found in our Data Retention Policy, available on request. We do not retain personal information in an identifiable format for longer than is necessary.
7.3. We many need your personal information to establish, bring or defend legal claims. For example, we will retain your personal information for 7 years in case of any investigation by the tax authorities.
You have certain rights in relation to your personal information. There is normally no charge for exercising these rights. If you would like further information in relation to these rights, or would like to exercise any of them, please contact us by email at martyn@doci.gg. at any time. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where not required, after we have received your request.
Subject to any exceptions, you may have the right to:
8.1. Access your personal information
You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this Privacy Statement. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
8.2. Correct, modify and update your personal information
The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you.
In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us in any of the details described at the end of this Privacy Statement.
8.3. Erase your personal information or restrict its processing
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this Privacy Statement. Unless there is a reason the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. In these situations we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
8.4. Withdraw your consent
Where you have given your consent to our processing of your personal data you may at any time withdraw that consent. Unless we have another legal basis to process your personal data (such as compliance with a legal obligation) we will cease any processing of your personal data following receipt of your notice of withdrawal of consent.
8.5. Object to our use of your personal information
Where we rely on legitimate business interests as the legal basis for processing your personal information for any purpose(s) set out above or at the time your data is collected, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this Privacy Statement. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.
You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request.
8.6. Ask us to transfer your personal information in a structured data file to you or to another service provider if it is technically possible (data portability)
Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file.
You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
8.7. Lodge a complaint with the competent supervisory authority and seeking a judicial remedy
If you are concerned about the way we have processed or collected your personal information you have the right to complain to the Guernsey data protection regulator being the Data Protection Commissioner for Guernsey, info@odpa.gg. Address: Block A, Lefebvre Court, Lefebvre Street, St Peter port, GY1 2JP.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration or unauthorised access.
Like many other websites, our websites use cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our Website). ‘Cookies’ are small pieces of information sent to your device and stored on its hard drive to allow our site to recognise you when you visit. Our website has a cookies policy on it providing details of the cookies used and how to remove them.
Our website may contain links to other websites run by other organisations. This Privacy Statement does not apply to those other websites and Apps‚ so we encourage you to read their privacy policies. We cannot be responsible for the privacy policies and practices of other websites and Apps even if you access them using links that we provide.
In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.
10.1. We may contact you with marketing information by post, email, SMS or by telephone or with targeted advertising delivered online through social media and platforms operated by other companies by using your personal information, or use your personal information to tailor marketing to improve its relevance to you, unless you object.
10.2. We will only share your data with our recommended third party partners for them to contact you with marketing information about their products and services where you have indicated that you would like us to do so. Once shared, the relevant third party’s privacy policy will apply to their processing of your personal information, not ours. If you’d like to opt-out of receiving marketing from a third party after providing your consent, you can do so at any time by contacting the relevant third party directly.
10.3. From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you still wish to receive marketing information from us.
10.4. You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above or by contacting us in the ways set out below.
11.1. Please direct any queries about this Privacy Statement or about the way we process your personal information to our Privacy Correspondent, Martyn Duquemin, using our contact details below.
11.2. You may write to us at D&O(CI)Ltd, Ocean Yard, Longue Hougue, St Sampsons, Guernsey GY2 4LE
11.3. You may email us at martyn@doci.gg
Duquemin & Ozanne,
Ocean Yard, Longue Hougue,
Bulwer Avenue, St Sampson,
Guernsey GY2 4LE
MONDAY-THURSDAY: 7:30am-5pm
FRIDAY: 7:30am-4pm
SATURDAY:
8:30am-12pm (Plumbing Counter)
8:30am-4pm (Showroom)
Duquemin & Ozanne,
Ocean Yard, Longue Hougue,
Bulwer Avenue, St Sampson,
Guernsey GY2 4LE
MONDAY-THURSDAY: 7:30am-5pm
FRIDAY: 7:30am-4pm
SATURDAY:
8:30am-12pm (Plumbing Counter)
8:30am-4pm (Showroom)